Refund policy
Refund policy
At Rocks Auto Parts LLC, customer satisfaction is our top priority.
Return Window
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Returns and replacements are accepted within 30 days of delivery.
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Requests made after 30 days will not be eligible for refund or replacement.
Eligible Returns
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Items damaged during shipping
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Wrong items delivered
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Parts that are defective or not working as intended
Condition of Returns
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We sell both brand-new and used auto parts.
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Items must be returned in the same condition as received, with original packaging whenever possible.
How to Return
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Contact us at +𝟏 (𝟖𝟖𝟖) 𝟔𝟓𝟑-𝟗𝟔𝟗𝟏 or email support@rockzauto.com.
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We will issue a return shipping label along with return instructions.
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Securely package the item, attach the label, and ship it back as instructed.
Refunds & Replacements
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Once the part is received and inspected, a refund or replacement will be processed within 5–7 business days.
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Refunds will be issued to the original payment method only.